Privacy

01About this notice

VANTAI uses the information you share through this website and through our messaging channels (the website chat, WhatsApp and Instagram) to respond to business inquiries and discuss possible projects. For questions about your information, email info@vantai.ai.

02Information you provide

The project brief asks for your name, email, service or problem area, project description, preferred language and consent to follow up. You may also provide your company, phone number, current situation, desired outcome, timeline and budget range.

The operational assessment stores your answers, the recommendation category and completion time. You can receive a result without providing contact details. If you ask us to follow up, we also collect your name, email and consent and link them to your assessment.

03Messages you send us

When you message us through the website chat, WhatsApp or Instagram, we receive your messages and the details the channel shares with them, such as your name or profile name, your WhatsApp number or Instagram account, and the time of each message. In the website chat you can also give your name and email, and we note the page you wrote from.

04How we use it

We use your submission to understand the project, assess whether we can help and contact you about the next step. The website queues an acknowledgment to your email address and a short internal notification to VANTAI. The full brief remains in the protected admin area. We do not add you to a marketing mailing list through these forms or your messages.

Some messages are answered by an automated assistant that uses only information VANTAI has approved. A member of the team can take over at any time, and you can ask to speak to a person. Automated tools also help us summarise inquiries and keep our records of them up to date. They do not make decisions about you with legal or similarly significant effects.

05Technical information

The website records the landing page, referring website, campaign labels and general device category with an inquiry so we can understand how it reached us. Hosting and security systems may also record IP addresses, request times and errors to operate the site and prevent abuse. Session data keeps forms working and protects against forged requests.

06Who can access the information

Authorized VANTAI team members can review inquiries and conversations, and access to website inquiries is logged. Service providers process the information needed to host our systems, deliver email and messages, and prepare and organise replies, including providers of AI technology. WhatsApp and Instagram messages are also handled by Meta under its own privacy terms, and email by the email services involved. Service providers may process information outside Kuwait. We do not sell inquiry information.

07Optional analytics

When Google Analytics is enabled, it loads only after you choose to allow analytics. It measures page visits and actions such as starting a brief or completing an assessment. Our analytics events contain the action name and page language, not your form answers or contact details. Advertising signals and personalization are disabled.

You can decline analytics and still use the website. The Analytics choices link in the footer lets you change your choice. Withdrawing permission stops analytics on this browser and removes the analytics cookies the website can access; it does not remove data already received by Google.

08Cookies and browser storage

Essential session and security cookies support forms and sign-in. The language cookie remembers your preferred language for up to one year. If analytics is available, browser storage remembers whether you allowed or declined it. Google Analytics cookies are used only after you allow analytics. If you use the website chat, browser storage keeps a random code that links this browser to your conversation, so you can return to it. Clearing browser storage removes the saved choice and that link.

09Retention and your requests

We keep inquiries while a project conversation or engagement is active. Inactive inquiries are reviewed for deletion or anonymization after 24 months, with any continuing business or legal need considered during that review. This is a manual review, not automatic deletion. Copies may remain in backups until those backups expire.

Website chat history is removed from the website after 30 days without activity. Our record of your conversations, including WhatsApp and Instagram messages, is kept with the related inquiry and reviewed in the same way.

Email info@vantai.ai to ask to see, correct or delete information you submitted. We may need to verify that the request comes from you and explain any information we need to retain.

10Deleting your information

To have your messages and details deleted, email info@vantai.ai with the name, number or account you contacted us from, or ask in the same chat. We will delete them within 30 days and confirm when it is done, and explain anything we must keep for a legal reason. Messages held by Meta or by email services are deleted under their own policies.

11What to leave out

Please do not submit passwords, access credentials, financial account details, government identification numbers or highly sensitive personal information through these forms or in messages.